Returns & Refund Policy
We are confident that LiveWellInc.com supplies only top-quality health products.
However, if for any reason you are not satisfied with your order you may return the product for a full refund less the shipping and handling costs if applicable. This only includes unopened bottles.
All returns must be made within 30 days of the shipping date.
Unfortunately, we do not provide a return shipping label if you do choose to return your order, You are responsible for the cost of shipping the item(s) back to us. We do not provide prepaid return labels. We are not responsible for the item if it becomes lost in transit. You may use any shipping method that is most convenient for you. We strongly recommend using a carrier that provides a tracking number (such as: UPS, Fed Ex or USPS) to ensure your Return/Exchange arrives safely to us.
15% restocking fee will apply to all returns unless the return is the result of our error (you received an incorrect or defective item, etc.), in which case, we'll also pay the return shipping costs. Otherwise, the return shipping costs are non-refundable. Please note that if you received free shipping on your order, a shipping fee in the amount of $5.99 will be deducted from the refund amount, in addition to the 15% restocking fee.
You should expect to receive your refund within seven days of us receiving your package from your return shipper; however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To return ALL bottle(s), please mail your product(s) to:
16810 Barker Springs Road, Suite 220
Houston, TX 77084
If you have any questions please reach out to our dedicated Customer Support Team via email firstname.lastname@example.org or 404-452-1168